Upon successful sign-in with your StateID and strong password, which is your first factor of authentication, you will see a new screen with a prompt asking you to START SETUP.

(the SCO Enterprise Dashboard sign-in prompt is sized and positioned to support maximum device accessibility and cannot be enlarged except with browser-based zoom)

Select the type of device you are registering, based on the authentication method your device can support and your own personal preference. 

Select CONTINUE.

Mobile Phone or Landline:

If you selected Mobile Phone or Landline, next enter your phone number with area code.  Punctuation is allowed, but not necessary.

Select CONTINUE.

If the number you enter is valid, a green checkmark appears and you must place a CHECK in the “You entered (###) ###-####.  Is this the correct number?” box.

Select CONTINUE.

For Mobile Phones, if the phone operating system is not recognized, you may need to select which one your mobile phone uses.

Select CONTINUE.

All Feature Phones, select Other.

For Feature Phones and Landlines, you will immediately be taken to the My Settings and Devices screen at this point.

If your device is a Smart Phone, DUO needs to verify that you have this device/number in your possession and at your disposal, in order to validate that you may use it. 

Select Call Me or Text Me.  You will receive a call or text, respectively based on your choice, where a passcode will be given to you. 

The text will come from the short-code number that represents the State of Idaho DUO account, which is 386732.  **THIS number is not the passcode.**

The text heading for device verification will say:  Verification code:

***IMPORTANT*** If you receive this SMS Text and have not pressed the DUO Enter a Passcode button in the last 60 seconds or so, please ignore the text.

The call will come from an 817 number, and is an automated voice.  It will state “Your verification code is ######.”  This will be repeated 3 (Three) times.

Enter the received passcode in the “Enter your 6-digit code” box.

Select VERIFY.

When you see the green checkmark, select CONTINUE.

**If you do not receive a green checkmark, try selecting Call Me or Text Me again, and try the process again.

Tablet:

If you chose “Tablet”, select which operating system of tablet you are using.

Select CONTINUE.

For Android Smart Phones and Tablets, you are then instructed to Install DUO Mobile for Android.

Select I HAVE DUO MOBILE if/when the app is installed OR if you already have DUO installed for use in your own agency.

*Even if you already use DUO for your own agency, you still must continue this device registration process to use DUO for the SCO Enterprise Dashboard and Luma.

For Apple Smart Phones and Tablets, you are then instructed to Install DUO Mobile for iOS.

Select I HAVE DUO MOBILE INSTALLED if/when the app is installed

*Even if you already use DUO for your own agency, you still must continue this device registration process to use DUO for the SCO Enterprise Dashboard and Luma.

If you DO NOT have DUO Mobile app installed on your device, access your App Store and install it now.

Be sure to search for “duo mobile”.  If you search for “duo”, you will see Google Duo as the first result.  **THIS IS NOT the correct app**

In this case, scroll down further and you will see DUO Mobile as another result.  Select DUO Mobile and tap the Install button to install it.

If you DID already have DUO Mobile installed, you may immediately be taken to the My Settings and Devices screen.  If this is the case, select the blue Settings Gear next to your smartphone device, and select ACTIVATE DUO MOBILE.

On this screen, follow the three instructions given to enroll your smartphone device with DUO Mobile.

They are summarized below.

Open the DUO Mobile app. 

The “+” option is on the top right of the DUO Mobile app.

Select the + (PLUS) sign.

You will notice that your rear-facing camera activates on your smartphone and you can see what the camera is displaying on the smartphone screen. 

At this time, hold your smartphone right up to the computer screen where the square barcode is displayed.  The screen will flash and  you should see a message stating Account Created or Account Added.

If you try for several minutes and your phone cannot properly scan the barcode on your computer screen, select the “Email me an activate link instead” link.

DUO Mobile will now display this account in your smartphone app, and the Dashboard sign-in screen will display a green checkmark on the barcode, showing you have successfully activated this device in DUO Mobile.

Select CONTINUE.

Once your MFA device is validated, you will see this screen.  This screen offers the following functions:
1. See registered devices and select the blue Settings gear next to one to adjust settings.

2. Add another device

3. Change what the MFA prompt will do every time you use it.

Using the Settings gear menu, you can

1.      Reactivate Duo Mobile : This will be the option you choose when you need to validate your already registered device again after losing the Duo Mobile app through phone wiping or getting a new phone with the same number.

2.      Change Device Name : If you register multiple devices, this may help you tell which one is which better.

3.      Delete Device : If you have more than one device registered, you can Delete one of the devices from here.  You cannot Delete ALL devices.  Once registered, you must retain 1 (One) device at all times in DUO.

In the “When I log in” dropdown field, select whether you want to be prompted for authentication method every time you sign-in, or whether you want it to default to Send Me a Push or Call Me.

Selecting BACK TO LOGIN will direct the user to the Authentication Method screen that they will see every time they sign-in to the SCO Enterprise Dashboard.

Users may proceed with DUO Sign-in.